Because they failed to let customer know they do not communicate thru email, only communication you can have with them is thru their page! So you are left waiting and waiting for return info to come via email and you never get anything until, until you the customer, discover the info you need is only on their page and you must have an account to access the info!<br />
We are sending the item back with tracking and insurance so these people can’t pull anymore shanannagins!!