They sent me a broken necklace. I reached out immediately. I explained that I wanted a refund, because this was supposed to be my wedding jewelry and a replacement wouldn't get here in time. They eventually emailed back asking for pictures. They said they would look into it. I just received a replacement I didn't want. My wedding was weeks ago. This is useless and I was very clear about wanting a refund and NOT a replacement. Avoid at all costs