I purchased a dress from this store, which arrived at least three sizes smaller than what I ordered. When I contacted Missac[removed by editor] support, I received a response claiming that they had fitted the dress on a mannequin of the ordered size, confirming that the size was correct. They even provided a photo as proof. Additionally, they informed me that if I decide to return the item, I will lose any purchase discounts.<br />
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Despite their claims, I insisted on returning the dress because it doesn’t match the size I ordered and significantly differs from the images on the website. At this point, neither the support team at Missac[removed by editor] nor the email listed on the website for press/business inquiries have responded to my follow-ups.<br />
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It’s also important to mention that returns must be initiated within 14 days of receiving the item, and the package cannot be returned to the address from which it was sent.<br />
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I’m still hopeful that I will be able to return the dress and receive a full refund.<br />
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Be extremely cautious when dealing with this retailer!