Their customer service is comically abysmal. I ordered a shelf from them - when it finally came, I opened it to discover they had sent me the wrong one - this was half the width of the one I'd ordered. Annoying, but mistakes happen. Upon contacting them and sending a photo documenting the width of the shelf boards, they told me I was wrong and that I'd have to build the shelf. I'd already packed it back up because that was the proper thing to do. After more insane back and forth, I built it - sent the photo of the obviously way too narrow shelf. Then they asked for measurements. Not they've asked for measurements of the bottom shelf - sending me a picture of the shelf I ordered as if I didn't know that already. It would be funny if it were a show - but in real life it's just a painful waste of time. I regret ordering from them and that I can't figure out how to file a formal complaint...