Fou & Nell Cameron-Heslop

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I was thrilled with the price, and was surprised when the shoes arrived...but then my card was used to make fraudulent transactions.

The card I used to buy a couple of pairs of Hokas was only used to buy from this site, and then a few months later, a cloned card was used to make purchases. Connecting the dots, this is the only company I gave my card number to. 1) Suspicions arose as soon as I made the purchase when the order confirmation came from a WordPress email and looked totally unprofessional. I tried to flag the transaction with my bank, but they said the first step was to contact the seller. I tried to cancel, but the company said the shoes had already been dispatched. I waited, very sceptically, but to my surprise, 2 pairs of Hokas arrived. They seem genuine, but I see other reviews claim they're fake. I can't complain about the shoes themselves. 2) Having bought in July, 3 days ago, I had 4 purchases made on my card, all "in person" (I've been staying in the countryside, going nowhere near any shops). The card was used to buy an insurance policy, something at B&Q and a couple of value transactions from the US. My bank approved all but the B&Q transaction, asking me to confirm that was me. 30 mins on the phone later, transactions were cancelled and a new card was being sent out. 3) Yesterday another text came from my bank asking if I'd used the new card to pay for £40 of fuel. (Hint: I don't even have the new card number as the card hasn't arrived). Another late-night call to the bank, and they sorted it all out, cancelling the replacement card and issuing a 2nd replacement. Apparently, MasterCard will pass the new number to an organisation if they say they already have a relationship with the customer. Extra steps had to be taken to make sure the ‘carry forward’ to the 2nd replacement card did not occur. Having taken a deeper look at ‘whois’ and ‘scamadviser’, they're looking at the technical shadiness of this organisation. They are obviously operating in stealth mode, leaving a gap between providing what seems like a legitimate purchase, and then conducting fraudulent transactions. Leaving this gap avoids suspicion in most cases, but in this weird turn of events, they are the only people I've used the card with, so I know with absolute certainty it was this company. If you have bought from these people already, monitor your transactions closely (it seems like even changing the number may be circumnavigated by them)

Review date 2024-10-11 12:33:43

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Fou & Nell Cameron-Heslop

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