This company, I believe, is scamming people out of thier hard earned money by selling products they never deliver. My first clue was the tracking number I received updated the shipment status before the date they posted was even reached. When the status showed delivered and I had been home all day, I emailed the company (b/c that's the only way to contact them) and their response was that my address was wrong (I've been here nearly 20 years), and to ask if I would accept 60% of the shipment cost back if the courier wouldn't reimburse me.