OVAGO IS A TOTAL SCAM!! After my husband and I were stranded in the UK at the beginning of the coronavirus, I called ovago repeatedly to help me get back home (since that is who I booked through for British airways.) After 2 solid days nonstop calling, and messaging (with no response) I finally get ahold of a representative. She told me that British airways had no flights whatsoever for the foreseeable future, and that I had to book all new flights. In a total panic, I booked new flights with ovago, spending over $2400 to get home. The ovago rep even had the audacity to ask for a tip!! A few hours later, a rep from British airways called me to see if I was interested in getting a new flight, and when I said that ovago told me that all of the BA flights were cancelled, she laughed and said that they had multiple options for every day for at least the next few weeks. I called ovago back, cancelled my flights with them, and got a confirmation email that said I should receive my refund in 2-4 weeks. It has now been over 4 weeks and still no money has been returned to my account. I have tried calling every single day, and no one will answer the phone. No one will respond to me on their messenger option on their website. I wouldn’t be surprised if they are out of business at this point. <br />
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Oh, and by the way, British airways got me home without paying a dime, no thanks to these scam artists.