I ordered 2 outdoor ceiling fans. The motor wouldn't spin the blades on the first one. And the second one couldn't be installed bc it came without screws. It's been 7 days of emailing them about the issue and I keep getting what looks like automated messages in response. I feel like I'm getting the run around. Their Facebook page listed a phone # but when I called, the voicemail was for a woman named Lacy. I think I got scammed for $150. Beware.