I thought I ordered Birkenstock sandals (picture was one of original sandals with logo), but I received fake ones. So I wanted to return them for free, claiming I didn’t receive the article I had actually ordered.
They started talking around the subject, offering me discounts on my next order… which obviously I didn’t want cause I’ll never order from them again. The only way I would be refunded was by sending the parcel back to the Filippines (!!) at my own expense… which would in the end cost me more then keeping the sandals I didn’t want anymore. Very very disappointed, do not order here!