This is a scam. I wish I had done more research on cloud mining before I started this, but I live and learn. William Amir acts like he is benefitting you but is only trying to gain trust so you will send more money. I followed their process exactly and was told they changed something and because of that I violated terms of service, and would have to start a new account. I didn't have much in at that point and thought ok maybe it was me so I started the new account did exactly as was requested and built things up to have a good withdrawal $14,000. This withdrawal was taking more than a week to process and William was trying to get me to send in more money to have the withdrawal processed faster. When I said I would wait, and would not send any more money in my transaction was processed within 5 minutes. Problem was that some "bad actors" working for them stole the $14,000 dollars sending it to their own wallets. William said those people were fired, but to continue to mine I would have to start over, but I could do the tester plan again. This is a scam, do not give them a penny.