Infinite Spot LLC

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Scam Company - Be Aware - Disappointing Experience with Octorate[removed by editor]

I feel compelled to share my deeply frustrating experience with Octorate[removed by editor] to help others make an informed decision before considering their services. Despite initial promises of comprehensive support and efficient integration with Online Travel Agencies (OTAs), my journey with Octorate has been nothing short of a nightmare. From the outset, the process was marred by mismanagement and technical ineptitude. Promised a seamless setup, I instead faced a series of blunders: nonexistent master accounts, duplicated accounts with differing login details, and, most distressingly, the deletion of an account that contained active reservations. Each misstep seemed to compound, leaving my business in disarray and my properties inaccurately represented across platforms. The software itself, far from the robust tool I was led to expect, was riddled with errors and configuration issues. Promised functionalities were absent, leading to discrepancies in policy and rule applications on OTAs, directly impacting my business's reputation and operations. Despite numerous attempts to seek assistance and rectify these issues, the support offered by Octorate was woefully inadequate—generic responses, no clear guidance, and a palpable lack of progress. The final straw came when, despite explicit contractual assurances of personalized support, my pleas for competent intervention were met with silence. The lack of accountability and professionalism in addressing the cascading series of errors not only wasted my time but also incurred additional costs for my business due to their negligence. To those considering Octorate[removed by editor] for their channel management needs, I urge caution. The reality of their service falls disastrously short of their promises, leaving you to contend with the fallout. My experience serves as a stark warning: promises unfulfilled, time squandered, and a business left to pick up the pieces. I had no choice but to escalate matters legally and seek alternatives that respect their commitments and value their clients. Let my experience be a lesson to all - in the realm of business, transparency, and reliability are paramount. Octorate[removed by editor] has shown a glaring deficiency in both.

Review date 2024-02-27 14:40:23

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Infinite Spot LLC

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