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Frustrating Experience with Unreasonable Account Restrictions
I recently had an extremely disappointing experience with the customer support of Damex. Three weeks ago, my account was unexpectedly restricted, and the process that followed has left me frustrated and dissatisfied. The trouble began when I received an email requesting extensive documentation regarding my source of wealth, funds, and relationships with clients. In response, I promptly provided my bank statement from my old bank (which has since closed) to showcase the source of my wealth. This statement clearly displayed transactions from Etsy, reinforcing the legitimacy of my financial activities. Additionally, I submitted an invoice between myself and a client as proof of the source of funds. To further validate my claims, I even went the extra mile by submitting a video documenting one of my business activities. Despite my efforts to comply with their requests, Damex remains dissatisfied and is questioning the authenticity of the documents I provided. They accuse me of fabricating evidence, which is entirely false and baseless. This ordeal has not only been time-consuming but has also tarnished my professional image in the eyes of my clients. The lack of understanding and cooperation from Damex's customer support has put me in a difficult position where I am unable to fulfill orders for my clients. This not only affects my reputation but also impacts my ability to conduct business smoothly. The entire experience has been a frustrating and disheartening one, and I would caution others to be wary of Damex's stringent and seemingly unreasonable verification process. In conclusion, my encounter with Damex has been marked by inefficiency, lack of communication, and a disregard for the impact on my business. I hope they can improve their customer support processes to avoid causing similar inconveniences to others in the future. Update: Dear Readers, As I enter the third month of my engagement with Damex's customer support, I regret to inform you that a resolution remains elusive. Despite my consistent efforts, I find myself in a prolonged state of uncertainty. Despite repeated requests for direct contact with those responsible for my case, my appeals seem to be falling on deaf ears. The latest communication from Damex, always received, states: "Hello User, We are diligently working on your query and will provide you with updates at the earliest opportunity. Best regards. Alberto - Damex Client Support Team." While the assurance of ongoing attention is appreciated, the lack of a tangible resolution is a source of continued frustration. In light of this, I would like to extend a suggestion to those who may find themselves in a similar predicament. Consider filing a complaint with the Gibraltar Public Services Ombudsman(GPSO) and the Gibraltar Financial Services Commission (GFSC). A collective effort to report such issues might enhance our chances of [removed by editor]ing funds and, potentially, contribute to curbing the activities of entities engaging in questionable practices like Damex. Your understanding and support during this challenging period are greatly valued.

Review date 2024-01-10 14:17:43

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