I made an order and cancelled it within an hour, as I found an alternative product elsewhere. Their cancellation terms clearly state you can cancel within 6 hours, though there will be a 10% fee taken, which is fine. They replies 2 days later saying the i
I made an order and cancelled it within an hour, as I found an alternative product elsewhere. Their cancellation terms clearly state you can cancel within 6 hours, though there will be a 10% fee taken, which is fine. They replies 2 days later saying the item had already been manufactured and I couldn't cancel, sorry. I replied noting their cancellation terms, and requested a refund. They are ignoring me. I strongly advise not ordering from this company - their customer service is terrible and their terms mean nothing apparently.