I can only echo what many UK reviewers appear to have said on here. Why oh why did I not read the reviews before placing an order?!?!
After two weeks with absolutely no communication following the initial order confirmation I emailed the company for some, any tracking information which they finally provided. upon checking the Italian postal tracking I was able to see my order was now in the UK with Parcel Force. I then used the same tracking number to try and see how Parcel Force were doing with my delivery. Understandably, the tracking number was not recognised. So, then came a 40 minute phone call to Parcel Force customer services upon which time an actually very helpful call centre oprative managed to trace my parcel using the italian tracking number only to then tell me my parcel was being held by UK customs with a £47 charge to pay (on a £150 pair of winter cycling shoes). I was then told to go to the Parcel Force website to cough up the dosh to release my order. Absolutely scandelous to run a modern online company in this way. If you live in the UK and are looking for a "bargain" DO NOT USE LORDGUN!!