I ordered a pet bed that was advertised as being a certain number of inches across. When it arrived, I measured it and found it was about 6" smaller. Unusable for my pet. I contacted them with pictures and they offered to send me my taxes paid and shipping charges back. But they charged me taxes I didn't owe (no sales tax in my state). Also, after my dispute and drawing their attention to the error, THEY CHANGED THEIR WEBSITE TO CORRECT IT AND KEPT MY MONEY! Avoid them. Super sketchy.