Absolutely awful service. I purchased a pair of breeches to be sent to the UK. (completely unbeknown to myself they are based in poland)
after purchasing the breeches, I didn't hear anything for weeks (presuming they were already sent) so I reached out
Absolutely awful service. I purchased a pair of breeches to be sent to the UK. (completely unbeknown to myself they are based in Poland)
After purchasing the breeches, I didn't hear anything for weeks (presuming they were already sent) so I reached out to equishop who advised me that my item was being ordered. <br />
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I left it another few weeks and still heard nothing so I started to worry I had been scammed. I emailed and sent them a message via Facebook to CANCEL my order and to get my money back. Which I received a response the day after to confirm the return has been approved. <br />
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Since that I still didn't receive a response. I then had an email from UPS to advise the order was out for delivery and that I was going to be charged £72.26 for 'fees and taxes'. in which I had NO idea that I needed to pay !! I reached out to equishop via Facebook messenger in a panic as I thought it was a scam, which it was not. <br />
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the responses I received were almost sarcastic and unprofessional. Telling me that they want the item back before they can put it down as a return? I DID NOT EVEN WANT THE ITEM!! why would I pay £76.26 to return an item I wanted to cancel weeks ago?! <br />
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I have advised that I will be taking to social media and trading standards to expose this company.. people stay AWAY from this company!! they are a scam!!!<br />
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I don't know if I will ever get my money back or even receive the item. <br />