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Grazie. Cerchiamo di processare tutte le segnalazioni nell'arco di 2 giorni lavorativi.
I needed to book a flight and used them to find a flight. I paid them. Then I got a call saying that my return flight was no longer available and oh I couldnt have any personal items. I asked if I could pay extra for a bag and they said no.. (that
was a lie) I ended up paying 2x the amount for a flight with a different carrier. I was told I would not get my initial payment back ($250). Thus, I felt pressured and bullied to go ahead and book what they were offering because otherwise I would be out $250 and still need to get airfare. I let Mary know that I would be filing a complaint with the BBB as this was a bait and switch scam. This is after I asked to speak to her supervisor and was told no. I was told I could only speak with Mary. <br />
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I went ahead and filed the complaint with the BBB. I got a call this AM. They screamed at me for filing the complaint. They told me they would cancel my flight if I did not take my complaint back. I told them that the complaint was valid and they are not ethical. She yelled at me that they are cancelling my flight and I would not get a refund then hung up. <br />
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This is completely unethical and feels illegal. They lied. They pressured and bullied me into booking the flight. They should not be allowed to be in business.
Data della recensione 2024-08-07 19:55:25