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Grazie. Cerchiamo di processare tutte le segnalazioni nell'arco di 2 giorni lavorativi.
1-16-24
I get a telemarketing call from a sales girl in promotions department who is brand new as in 2 days new and she got me to book a refundable vacation stay for an extra day in middle of nowhere promising that I will be able to cancel and
reschedule it without any additional fees since I already have the white glove service on my package from previous travel. This has been validated with additional triple check from the manager whom she asked that I can indeed reschedule my new vacation stay without any additional cost. I was very clear that I do not want to book the stay if I cannot reschedule it without additional fees.<br />
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Long and behold when I call to reschedule this vacation even within 24 hours the company refused to reschedule it without charging me $99 extra for the white glove service. You guys should not hire people that promise the world and make errors and commissions just to make a quick buck on commission and lose a customer. I still have $500 worth of travel package and who knows 40 days of travel with them that I am sure they will never agree to refund since they hold onto your payments for their dear life. I get you have employees to pay but this is a great way to lose business and customers. Extremely disappointing highly do not recommend. What a waste of time and money.<br />
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Very disappointing. Will never use this glorified travel agency ever again. Highly recommend you look elsewhere and save yourself a headache.
Data della recensione 2024-01-17 23:02:20