Segnala uso inappropriato di recensioni
Grazie. Cerchiamo di processare tutte le segnalazioni nell'arco di 2 giorni lavorativi.
We bought tickets to the Colosseum with underground visit in Rome via this company. CoopCulture does charge extra and takes NO responsibility whatsoever. No guidance or indication of meeting point. We requested a refund as the service was NOT redeem
and the Colosseum closed by the time of starting our tour.<br />
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In brief, we arrived on time and asked to wait at the meeting point #3 for the underground experience. Our experience was supposed to start at 2:30.<br />
However, after 45 min waiting, no one came to take us to the underground area. We did complain to a young representative who appeared to be under stress and was CLUELESS. By 3:30, we were still waiting at the meeting point. Other people were also in the same situation and complaint. Most of them also bought their tickets via CoopCulture.<br />
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Once we could go by ourselves to visit the 1st and 3rd rings, the Coliseum announced they were closing at 3:50.<br />
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This is unacceptable. We felt mistreated and had an awful experience. Coopculture responded to a single e-mail saying that the service was redeemed.<br />
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Given that we paid Coopculture, we requested a full refund. Coopculture disorganization made us missed visiting the Coliseum as planned. Unfortunately, that was our single opportunity to visit the Colosseum as we are from Canada. We explained that to CoopCulture. They provided NO refund, made money with our purchase and ignored our e-mails.<br />
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CoopCulture online presents itself as the official site, but this is misleading. The Chairman of the organization (Adriano Rizzi) did not respond to our request.<br />
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Do not waste your time and expectations. If anything goes wrong, CoopCulture takes your money but DO NOT takes responsibility.<br />
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Date of experience: December 12, 2023
Data della recensione 2023-12-22 01:49:31