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I purchased a product advertised as being a sleeping aid/companion for my baby. It took longer than expected to ship and when I received the item it was not as advertised. This site uses photos and videos of reputable brands but sends out poor
quality, knock-off versions. <br />
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This product is not safe for me to leave with my child for its intended purpose, and there are several problems with this product that would have stopped me from buying the product had I known about them before hand including: <br />
- the level of noise from the motor <br />
- the battery pack being easily accessible by a baby <br />
- the light does not fade in and out as the video on the website shows, it is solid on one setting only <br />
- the quality level is not the same as the one pictured on the site, they are clearly different products when compared side by side (the one on the site has tags in different places, the materials look different, the one pictured is taller and has a different shell shape too.) <br />
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I have been in contact with the company requesting a refund since the 10th of August. They advised me on the 26th that they would process the refund, however, today they have reneged on this and have told me I’m not entitled to a refund. <br />
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Do not purchase from this company. They are a waste of money and have poor customer service which is NOT 24/7 as their site claims
Date de l'avis 2024-09-13 03:53:55