Signaler un usage abusif de l'avis
Merci. Nous faisons notre possible pour répondre en moins de deux jours ouvrables.
I had a very disappointing experience with Edel-Optics. I purchased a pair of glasses for my child, and the frame broke shortly after purchase. Our certified optometrist confirmed that the breakage was due to a manufacturing defect, not misuse or
external force.<br />
<br />
Despite providing a confirmation letter from the optometrist, Edel-Optics refused to honor the warranty, claiming without evidence that the defect was caused by mishandling. We have been ignored and treated with a lack of respect even after requesting a prompt resolution.<br />
<br />
We plan to contact the Verbraucherzentrale Bundesverband and other consumer protection authorities across Europe to defend our rights.<br />
<br />
It is unacceptable for a company to treat its customers this way, especially when dealing with essential health products for children. I strongly advise avoiding this retailer until they improve their customer service and warranty practices. Tradu in limba roman
Date de l'avis 2024-07-29 16:52:42