Signaler un usage abusif de l'avis
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The primary mission of this company seems to be taking your money without any intention of returning it. Here’s what happened in my case:
I urgently needed to book an entire apartment for the same day. They responded with an alternative option
from the same host at the same price. I clicked "Book" directly from the email. Immediately, they charged me €932.00 (€252.00 - is a servive fee).<br />
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When I checked my booking on their site, I discovered that I had actually booked just a single room in a three-room apartment shared with students – at the same price as the whole apartment! This was completely unsuitable as I was planning to stay with my wife and did not need a shared space.<br />
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Within 10 minutes, I contacted their support team. After some back and forth, they redirected me to another department via email, requiring me to explain everything from scratch, wasting valuable time on the same day I was supposed to check in.<br />
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Their final response was, "We are really sorry, but you clicked the button, so we can't help you or return your money." This left us €932.00 out of pocket and forced my wife and me to share an apartment with students, including all shared spaces.<br />
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It's incredibly frustrating and misleading to request the whole apartment and had a proposition to book an alternative with same price but just a room and end up with just a room with a same price, especially when they refuse to help refund the money.
Date de l'avis 2024-07-08 09:05:20