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The price is higher end, but the product is cheap crap made in China. I ordered two lights. They were both delayed by weeks, but I finally received the first light. Intricate assembly was required, but there were no instructions. I’m pretty handy,
so I was able to figure it out by referencing the picture online. It was a decent light, but definitely not worth the over $600 I paid. The second light finally arrived after a week of contacting Residence Supply. The box looked as if it had played tackle football. An arm was bent and there were dents in some pieces. The “gold finish” was a cheap spray painted finish that looks terrible. I contacted the company immediately and didn’t hear a word. I called, and then tried talking to a customer service agent online. Both assured me someone would be in touch. Nothing. I emailed again. Finally, after a month, someone replied saying I was outside the window to return the item. I was furious!! I put a review online and then, suddenly, a customer service rep was willing to help. A few emails back and forth with pictures and details, but still no resolve. They just kept asking for pictures over and over again until I gave up. Had to sell the piece of crap light for pennies on the dollar and found a reputable company to buy from. Horrible experience!! Avoid at all cost!!!
Date de l'avis 2024-06-05 10:57:20