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To all customers - please be careful with this company. They cancelled my booking and kept the money paid by my visa card (longer than the 120 days to make complaints via VISA). Until now no refund or reply about the case from Rehlat. Only since
31.03.2024 (Rehlat - RGL2083924) emails that they would take care of it within the next 48 hours. Nothing happened since then. Also the customer service was not available.<br />
<br />
"Hello,<br />
<br />
we have a big big(!) problem here with our booking.<br />
<br />
We are now in the hotel and they say that the booking is cancelled. Your spanish number +34910602292 has only automatic messages.<br />
<br />
Also we didnt get any refund for a cancellation?!<br />
<br />
The hotel is saying they will not check us in even we have a voucher from you.<br />
<br />
PLEASE CONTACT THE HOTEL AND CLARIFY THE PROBLEM under [removed by editor] with me in Cc and contact me under +491777XXXXX<br />
<br />
KR<br />
<br />
Christian S"
Date de l'avis 2024-04-19 09:47:04