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Where do I even begin here. Literally worst experience I have ever had with a merchant. I have owned, operated and sold many businesses. I am in the process of opening a gun shop called click bang house in Chattanooga TN and was referred to bankful
for high risk processing as for the sale of firearms requires that. I started the process with Derrick Kuntz. From the beginning it wasn’t smooth sailing but it’s hard to find a high risk merchant so I decided to stick it out. We opted to not sell online and only in store (for now) so Derrick said we would need a gateway and started the process of the gateway for us. That’s when things went south very quickly. He never mentioned that he was sending all our personal information + our debit card information to another company (third party) called gateway services. All he said was that we needed one set up. He never told us he was doing it then, he said told us what company, he never even communicated with us anymore. 6 days pass and he sends a very vague email saying “where do you want the card reader sent?”<br />
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Not thinking anything of it I send him my personal address so it comes to my home and not my business.<br />
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He never mentioned he shared my debit card with gateway services, he never mentioned the card read cost $104.99, he never mentioned he set up an ENTIRE account on our behalf with a third party, he never asked our permission nor consent for anything. He just did it all while we were under the impression we were still working with Bankful as Derrick Kuntz is a sales associate for bankful.<br />
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A few days pass and it’s now Oct 4th. A mysterious charge for $104.99 is debited from my business bank account. From gateway services. I emailed him immediately and asked him what that charge was and what was it and why was a it hung charged to my bank account without my consent, knowledge nor permission. He emailed back pretty quickly and said and I quote “I’ll have that refunded immediately”<br />
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Okay so he knows what it is and he probably made a mistake so I waited a few more days and nothing happened. He didn’t refund me he didn’t give me ANY explanation as to why my bank account was fraudulently charged without my consent, knowledge or permission.<br />
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A few more days pass and he says “that charge was for the card reader and we won’t refund you until the card reader is returned.”<br />
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A card reader I was never told cost anything, a card reader I NEVER once received tracking for when I asked multiple times, a card reader I never received and I have to wait for a charge to be reversed that I never even consented to or had knowledge of? How does that make sense. Bankful and Gatewag Servives commit fraud and I have to jump through hoops for it to be repaired? No way. This company is awful… BEWARE.<br />
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Now it’s Oct 6th and still back and forth in emails and Derrick clearly isn’t going to repair the issues he created not help me. I asked him to close my account multiple times during this process and he wrote me back on oct 6th and said “I will close your account today.”<br />
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Well, that never happened. Guess what happened on Oct 9th? THEY FRAUDULENTLY CHARGED MY BANK ACCOUNT AGAIN for a different amount and now won’t even respond to me.<br />
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They won’t respond, they won’t refund me, they clearly haven’t closed my account so you best believe the BBB is next and I have forwarded every correspondence I have had with Derrick Kuntz to my attorney because companies this big think they can’t get away with fraudulently charging bank accounts and acting like it’s the consumers fault. First of all, I have to CONSENT to a charge and I never ONCE consented to either charges to my account. They downright committed fraud and stole from our family and small business and I refuse to let this go to rest.<br />
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I hope this review helps someone else. This is 100% factual and my experience. Avoid this merchant and run away as fast as you can.
Date de l'avis 2023-10-12 16:51:58
