Below you will find the answer to the questions we receive most often by both consumers as well as website owners.
We have developed a very complex algorithm that automatically scans a site for its authenticity by analysing various factors such as the technical set up of a site, customer feedback from across the internet (both positive and negative reviews), trying to identify the actual location of the business, quality or absence of the contact details and many more factors.
You can find the instructions on how to add our trust seal on this page.
The Trust Score also partly takes into account information whose accuracy cannot be directly verified by us, e.g. user ratings. If you have the feeling we have not given your website the right Trust Score (only a few websites have a perfect score of 100) and/or that certain user reviews submitted on our website are incorrect, please feel free to contact us.
We are often asked if showing information about a domain name is violating the European GDPR (Privacy) legislation.
We checked with a legal consultant and she gave us the following answer:
"URLs or domain names are publicly available data. The GDPR protects the processing of personal data. Domain names are not considered personal data, so the GDPR doesn't apply."
Scamadviser is maintained by Ecommerce Operations B.V. in a effort to make online shopping safer for consumers.
We are always sorry to hear that you got scammed by a website. If you want to report the website, use our search engine at the top of this page to find the website and leave a review. This way you can prevent others from getting scammed too!
You can also Report a Scam if you would like to share your full story.
Please contact the company by which you paid (Paypal, Adyen, Ingenico, etc.) and explain that you have been scammed by an untrustworthy site and ask them to refund the amount you paid.
You may be able to get help and advice from your bank if needed on what to do.
If you paid via credit card - call your bank and ask to start the "chargeback process" as you have been the subject of fraud.
Also, leave a review on Scamadviser about that website, this way you will help others not to get scammed too!
We're really happy to hear that! You can leave us a review on Facebook and on our own Scamadviser page.
Thank you!
No! Our rating is a guide. We try our best to provide an accurate and measured rating but you also need to know that companies can still change hands, go out of business or use very under-handed techniques to pretend or hide their real identity. We can't catch and report every single site every single time... (not yet anyway!).
It's up to you! We rate sites based on over 40 different criteria. Some of which you may not concerned with. For example, if a website with a ".co.uk" extension is really based in China it could reduce the score - however this may not be an issue for you. The Trust Score rating is really there as a guide.
Sometimes, checking a website can take a bit of time. Whilst we try our best at making things snappy, we have to check many factors and contact certain third parties, some of which may be in foreign countries. Providing an accurate rating and this can take time.
If you want to adjust the subscription plan, there are two following methods:
Go to 'Settings' in the ScamAdviser app, click 'Manage Subscription', and then go to the App Store to adjust the subscription plan.
Go directly to 'Account' > 'Subscriptions' > 'ScamAdviser' in the App Store to adjust the subscription plan.
Based on the term of use of the App store, if you choose to upgrade when adjusting the plan (such as upgrading from "Monthly Plan" to "Yearly Plan"), the change will take effect immediately; if you choose to downgrade when adjusting the plan (such as upgrading from "Yearly Plan" downgraded to "Monthly Plan"), the change will not be displayed until the end of the original current subscription service period.
According to the terms of the App Store, the subscription will automatically renew unless you cancel it during the free trial period.
If you want to apply for a refund, please apply to https://reportaproblem.apple.com.
Our subscription is provided by the App Store.
If you want to cancel the subscription, please refer to the following steps:
Enter iOS Settings -> Tap your name -> Subscriptions.
Find ScamAdviser Premium Plan -> Tap Cancel subscription.
According to the terms of the App Store, the subscription will automatically renew unless you cancel it during the free trial period.
If you want to apply for a refund, please apply to https://reportaproblem.apple.com.
We uses VPN to automatically check whether the websites you visit and the domains connected to apps on your phone are risky.
When a suspicious website is found, we will remind you through push notifications in real-time
Please upgrade your ScamAdviser App to the latest version before you can start using it. If you are a Premium subscriber, please open the ScamAdviser App > Turn on the switch fot Auto Protection to check if it is enabled.
If you have not yet add VPN configurations, allow it when you turn on the switch fot Auto Protection, and then follow the system instruction to activate Auto Protection.
We understood the risk you're worrying about, we ask for your permissions just to provide a better function for our user.
1. VPN configurations is needed to check whether the websites you visit and the domains connected to apps on your phone are risky.
2. Notification permission is needed for sending timely alert whena suspecious website is detected.
ScamAdviser uses a special algorithm to assess websites and assigns them to one of five risk levels based on their score:
1 to 20 - Very likely Unsafe: Websites in this range have a high risk of being malicious or untrustworthy. They may contain malware, phishing and scams. Please exercise extreme caution and avoid entering any personal information.
21 to 40 - Likely Unsafe: Although less risky than the previous category, you should still be careful with websites in this category. They may contain questionable offerings or practices, so be careful when downloading files or carrying out transactions.
41 to 60 - Caution Recommended: Websites in this category are not considered particularly safe or dangerous. Further research may be necessary before relying on it.
61 to 80 - Likely Safe: Websites with scores in this range are generally considered okay. They do not have a bad reputation. Caution is always advised, however, especially when you need to provide sensitive (payment) information.
81 to 100 - Very Likely Safe: Websites at this top level are considered very reliable and trustworthy. They usually belong to recognized organizations or established companies.
ScamAdviser sends notifications for websites categorized under Likely Unsafe, or Very Likely Unsafe levels, which we consider needing caution.
If you receive a notification, we recommend leaving the site immediately and refraining from sharing personal information
We check sites that you're actively visiting, as well as sites that the app is connected to in the foreground and background, so the total number of checks will exceed the number of sites you've viewed
We do not store or use your browsing history and personal data
The Trust Score also partly takes into account information whose accuracy cannot be directly verified by us, e.g. user ratings. If you have the feeling we have not given your website the right Trust Score (only a few websites have a perfect score of 100) and/or that certain user reviews submitted on our website are incorrect, please feel free to contact us.
If you want to cancel the subscription, please follow the instruction below to cancel the subscription:
1. Enter Google Play and switch to the account you used to subscribe ScamAdviser Premium plan.
2. Tap "Account".
3. Find "ScamAdviser Premium" in "Subscriptions" and click "Cancel".
According to the Google policy, the subscription will automatically renew unless you initiative cancel it during the free trial period. If you want to apply for a refund, please send us an email and provide us your order number which begins with "GPA."
According to the Google policy, the subscription will automatically renew unless you initiative cancels it during the free trial period.
If you want to apply for a refund, please send us an E-mail and offer us your order number which begins with "GPA".
Because our subscription is provided by Google, if you want to use ScamAdviser Premium on your new phone, please log in to your google play account on it, and subscription will synchronize.
Because our subscription is provided by Google, so please make sure you have logged in the correct Google account on your phone, and tap "Subscribe" in the ScamAdviser app, then the subscription will synchronize. If it still doesn't synchronize, please try to uninstall ScamAdviser and re-install it later.
App Store and Google Play are based on different systems and we provide different functions between two versions, so users can't transfer the subscription between two systems.
If you want to apply for a refund, please send us an Email and provide us your order number which begins with "GPA."
We uses VPN to automatically check whether the websites you visit and the domains connected to apps on your phone are risky.
When a suspicious website is found, we will remind you through push notifications in real-time
Please upgrade your ScamAdviser App to the latest version before you can start using it. If you are a Premium subscriber, please open the ScamAdviser App > Turn on the switch fot Auto Protection to check if it is enabled.
If you have not yet add VPN configurations, allow it when you turn on the switch fot Auto Protection, and then follow the system instruction to activate Auto Protection.
We understood the risk you're worrying about, we ask for your permissions just to provide a better function for our user.
1. VPN configurations is needed to check whether the websites you visit and the domains connected to apps on your phone are risky.
2. Notification permission is needed for sending timely alert whena suspecious website is detected.
ScamAdviser uses a special algorithm to assess websites and assigns them to one of five risk levels based on their score:
1 to 20 - Very likely Unsafe: Websites in this range have a high risk of being malicious or untrustworthy. They may contain malware, phishing and scams. Please exercise extreme caution and avoid entering any personal information.
21 to 40 - Likely Unsafe: Although less risky than the previous category, you should still be careful with websites in this category. They may contain questionable offerings or practices, so be careful when downloading files or carrying out transactions.
41 to 60 - Caution Recommended: Websites in this category are not considered particularly safe or dangerous. Further research may be necessary before relying on it.
61 to 80 - Likely Safe: Websites with scores in this range are generally considered okay. They do not have a bad reputation. Caution is always advised, however, especially when you need to provide sensitive (payment) information.
81 to 100 - Very Likely Safe: Websites at this top level are considered very reliable and trustworthy. They usually belong to recognized organizations or established companies.
ScamAdviser sends notifications for websites categorized under Likely Unsafe, or Very Likely Unsafe levels, which we consider needing caution.
If you receive a notification, we recommend leaving the site immediately and refraining from sharing personal information
We check sites that you're actively visiting, as well as sites that the app is connected to in the foreground and background, so the total number of checks will exceed the number of sites you've viewed
We do not store or use your browsing history and personal data
The Trust Score also partly takes into account information whose accuracy cannot be directly verified by us, e.g. user ratings. If you have the feeling we have not given your website the right Trust Score (only a few websites have a perfect score of 100) and/or that certain user reviews submitted on our website are incorrect, please feel free to contact us.