Preguntas Frecuentes
A continuación encontrará las respuestas a las preguntas que recibimos con más frecuencia tanto por parte de los consumidores como de los propietarios de sitios web.
Preguntas frecuentes para propietarios de sitios web
Hemos desarrollado un algoritmo muy complejo que escanea automáticamente un sitio en busca de su autenticidad mediante el análisis de varios factores, como su configuración técnica, los comentarios de los clientes en Internet (tanto positivos como negativos), la identificación de la ubicación real de la empresa, la calidad o ausencia de los datos de contacto y muchos más factores.
En esta página encontrará las instrucciones para añadir nuestro sello de confianza.
El Puntaje de Confianza también tiene en cuenta en parte la información cuya exactitud no puede ser verificada directamente por nosotros (las valoraciones de los usuarios, por ejemplo). Si cree que no hemos dado a su sitio web el Puntaje de Confianza adecuado (solo unos pocos sitios web tienen una puntuación perfecta de 100), y/o de que algunas de las opiniones de los usuarios publicadas en nuestro sitio web son incorrectas, no dude en ponerse en contacto con nosotros.
A menudo nos preguntan si mostrar información sobre un nombre de dominio es violar el reglamento europeo RGPD (Privacidad)
Lo hemos consultado con una asesora jurídica y nos ha dado la siguiente respuesta:
"Las URL o los nombres de dominio son datos disponibles públicamente. El RGPD protege el tratamiento de los datos personales. Los nombres de dominio no se consideran datos personales, por lo que el RGPD no se aplica."
Preguntas de los Consumidores
Scamadviser es mantenido por Ecommerce Operations B.V. en un esfuerzo por hacer que las compras en línea sean más seguras para los consumidores.
Siempre lamentamos que un sitio web le haya estafado. Si quiere reportar el sitio web, utilice nuestro motor de búsqueda en la parte superior de esta página para hallar dicho sitio y dejar una opinión, ¡de esta manera ayudará a otros a no ser estafados también!
También puede Informar de una Estafa si desea compartir su historia completa.
Comuníquese con la compañía a través de la cual pagó (Paypal, Adyen, Ingenico, etc.) y explique que un sitio que no es de confianza le ha estafado y pida que le reembolsen la cantidad que pagó.
También puede pedir asesoramiento a su banco sobre lo que debe hacer.
Si pagó con tarjeta de crédito, llame a su banco y solicite iniciar el "proceso de devolución de cargos" ya que ha sido objeto de fraude.
Además, deje un comentario en Scamadviser sobre ese sitio web, ¡así ayudará a otros a no ser estafados también!
¡Nos alegra mucho oírlo! Puede dejarnos un comentario en Facebook y en nuestra propia página de Scamadviser.
¡Gracias!
¡No! Nuestra calificación es una simple guía. Hacemos todo lo posible para proporcionar una calificación precisa y medida, pero también debe saber que las empresas pueden cambiar de manos, quebrar o emplear técnicas muy solapadas para aparentar o encubrir su verdadera identidad. No podemos atrapar e informar de todos los sitios en cada ocasión... (¡Al menos, todavía no!)
¡Usted decide! Clasificamos los sitios en función de más de 40 criterios diferentes. Algunos de los cuales puede que no le interesen. Por ejemplo, si un sitio web con una extensión ".co.uk" tiene realmente su sede en China, podría reducir su puntaje; sin embargo, esto puede no ser un problema para usted. De hecho, la calificación del Puntaje de Confianza es orientativa.
A veces, comprobar un sitio web puede llevar un poco de tiempo. Aunque nos esforzamos por agilizar las cosas, tenemos que comprobar muchos factores y contactar con determinados terceros, algunos de los cuales pueden estar en países extranjeros. Proporcionar una calificación precisa y esto puede llevar tiempo.
Questions from iOS App Users
If you want to adjust the subscription plan, there are two following methods:
Go to 'Settings' in the ScamAdviser app, click 'Manage Subscription', and then go to the App Store to adjust the subscription plan.
Go directly to 'Account' > 'Subscriptions' > 'ScamAdviser' in the App Store to adjust the subscription plan.
Based on the term of use of the App store, if you choose to upgrade when adjusting the plan (such as upgrading from "Monthly Plan" to "Yearly Plan"), the change will take effect immediately; if you choose to downgrade when adjusting the plan (such as upgrading from "Yearly Plan" downgraded to "Monthly Plan"), the change will not be displayed until the end of the original current subscription service period.
According to the terms of the App Store, the subscription will automatically renew unless you cancel it during the free trial period.
If you want to apply for a refund, please apply to https://reportaproblem.apple.com.
Our subscription is provided by the App Store.
If you want to cancel the subscription, please refer to the following steps:
Enter iOS Settings -> Tap your name -> Subscriptions.
Find ScamAdviser Premium Plan -> Tap Cancel subscription.
According to the terms of the App Store, the subscription will automatically renew unless you cancel it during the free trial period.
If you want to apply for a refund, please apply to https://reportaproblem.apple.com.
We uses VPN to automatically check whether the websites you visit and the domains connected to apps on your phone are risky.
When a suspicious website is found, we will remind you through push notifications in real-time
Please upgrade your ScamAdviser App to the latest version before you can start using it. If you are a Premium subscriber, please open the ScamAdviser App > Turn on the switch fot Auto Protection to check if it is enabled.
If you have not yet add VPN configurations, allow it when you turn on the switch fot Auto Protection, and then follow the system instruction to activate Auto Protection.
We understood the risk you're worrying about, we ask for your permissions just to provide a better function for our user.
1. VPN configurations is needed to check whether the websites you visit and the domains connected to apps on your phone are risky.
2. Notification permission is needed for sending timely alert whena suspecious website is detected.
ScamAdviser uses a special algorithm to assess websites and assigns them to one of five risk levels based on their score:
1 to 20 - Very likely Unsafe: Websites in this range have a high risk of being malicious or untrustworthy. They may contain malware, phishing and scams. Please exercise extreme caution and avoid entering any personal information.
21 to 40 - Likely Unsafe: Although less risky than the previous category, you should still be careful with websites in this category. They may contain questionable offerings or practices, so be careful when downloading files or carrying out transactions.
41 to 60 - Caution Recommended: Websites in this category are not considered particularly safe or dangerous. Further research may be necessary before relying on it.
61 to 80 - Likely Safe: Websites with scores in this range are generally considered okay. They do not have a bad reputation. Caution is always advised, however, especially when you need to provide sensitive (payment) information.
81 to 100 - Very Likely Safe: Websites at this top level are considered very reliable and trustworthy. They usually belong to recognized organizations or established companies.
ScamAdviser sends notifications for websites categorized under Likely Unsafe, or Very Likely Unsafe levels, which we consider needing caution.
If you receive a notification, we recommend leaving the site immediately and refraining from sharing personal information
We check sites that you're actively visiting, as well as sites that the app is connected to in the foreground and background, so the total number of checks will exceed the number of sites you've viewed
We do not store or use your browsing history and personal data
The Trust Score also partly takes into account information whose accuracy cannot be directly verified by us, e.g. user ratings. If you have the feeling we have not given your website the right Trust Score (only a few websites have a perfect score of 100) and/or that certain user reviews submitted on our website are incorrect, please feel free to contact us.
Questions from Android App Users
If you want to cancel the subscription, please follow the instruction below to cancel the subscription:
1. Enter Google Play and switch to the account you used to subscribe ScamAdviser Premium plan.
2. Tap "Account".
3. Find "ScamAdviser Premium" in "Subscriptions" and click "Cancel".
According to the Google policy, the subscription will automatically renew unless you initiative cancel it during the free trial period. If you want to apply for a refund, please send us an email and provide us your order number which begins with "GPA."
According to the Google policy, the subscription will automatically renew unless you initiative cancels it during the free trial period.
If you want to apply for a refund, please send us an E-mail and offer us your order number which begins with "GPA".
Because our subscription is provided by Google, if you want to use ScamAdviser Premium on your new phone, please log in to your google play account on it, and subscription will synchronize.
Because our subscription is provided by Google, so please make sure you have logged in the correct Google account on your phone, and tap "Subscribe" in the ScamAdviser app, then the subscription will synchronize. If it still doesn't synchronize, please try to uninstall ScamAdviser and re-install it later.
App Store and Google Play are based on different systems and we provide different functions between two versions, so users can't transfer the subscription between two systems.
If you want to apply for a refund, please send us an Email and provide us your order number which begins with "GPA."
We uses VPN to automatically check whether the websites you visit and the domains connected to apps on your phone are risky.
When a suspicious website is found, we will remind you through push notifications in real-time
Please upgrade your ScamAdviser App to the latest version before you can start using it. If you are a Premium subscriber, please open the ScamAdviser App > Turn on the switch fot Auto Protection to check if it is enabled.
If you have not yet add VPN configurations, allow it when you turn on the switch fot Auto Protection, and then follow the system instruction to activate Auto Protection.
We understood the risk you're worrying about, we ask for your permissions just to provide a better function for our user.
1. VPN configurations is needed to check whether the websites you visit and the domains connected to apps on your phone are risky.
2. Notification permission is needed for sending timely alert whena suspecious website is detected.
ScamAdviser uses a special algorithm to assess websites and assigns them to one of five risk levels based on their score:
1 to 20 - Very likely Unsafe: Websites in this range have a high risk of being malicious or untrustworthy. They may contain malware, phishing and scams. Please exercise extreme caution and avoid entering any personal information.
21 to 40 - Likely Unsafe: Although less risky than the previous category, you should still be careful with websites in this category. They may contain questionable offerings or practices, so be careful when downloading files or carrying out transactions.
41 to 60 - Caution Recommended: Websites in this category are not considered particularly safe or dangerous. Further research may be necessary before relying on it.
61 to 80 - Likely Safe: Websites with scores in this range are generally considered okay. They do not have a bad reputation. Caution is always advised, however, especially when you need to provide sensitive (payment) information.
81 to 100 - Very Likely Safe: Websites at this top level are considered very reliable and trustworthy. They usually belong to recognized organizations or established companies.
ScamAdviser sends notifications for websites categorized under Likely Unsafe, or Very Likely Unsafe levels, which we consider needing caution.
If you receive a notification, we recommend leaving the site immediately and refraining from sharing personal information
We check sites that you're actively visiting, as well as sites that the app is connected to in the foreground and background, so the total number of checks will exceed the number of sites you've viewed
We do not store or use your browsing history and personal data
The Trust Score also partly takes into account information whose accuracy cannot be directly verified by us, e.g. user ratings. If you have the feeling we have not given your website the right Trust Score (only a few websites have a perfect score of 100) and/or that certain user reviews submitted on our website are incorrect, please feel free to contact us.