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I ordered a dumbbell set with rack from their ad I saw on instagram on January 1st! Received my email order confirmation with order number item description with picture and tracking number. Then January 11th I check my mailbox and see a SMALL
package which upon opening I see it’s a pair of sunshades with a blue lense. I never ordered that as did nobody else in my household, upon checking my email the next day to track my order I notice it says delivered!!!! However I didn’t receive my dumbbell set; I’m expecting rather large heavy boxes for sure. Now after trying to contact them the email kept being bounced back!! Then out of the blue I get an email telling there’s a new email address for customer service. Do I resend my email. They responded with needing proof of packaging labels, order number, picture of item and I sent it all and more!! They then tell me that after having contacted their shipper they say it would cost too much on shipping and duties to take the merchandise back but they’ll offer me a 10% refund!! I LOST MY MIND!!! I demanded a full refund if they were not going to or could not send me my items! They then said if I don’t like the item hive it to a friend or resell it and upped my refund to 20%!!!! I still refused to accept their offer and when I hit send with my last refusal guess what happened??? Mail server could not be found! Email bounced back! So I’m stuck with a stupid ass pair of cheap sunglasses that I do not like or want s as I’d never ordered and cannot get back in touch with them. They were shipped from a company in Mississauga Ontario EIE CORP according yo the label. That’s all I have to work with besides my email with my order information. When I go on their website I don’t even see the items I ordered! I see all kinds of kitchen accessories and items; nothing to do with weights and/or dumbbells at all.
Bewertungsdatum 2023-02-05 01:23:39