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NASTY COMPANY
Please, please, please be aware of this nasty company. I have had the worst experience ever purchasing from them. I wish I had read the previous reviews on this platform before I purchased in good faith.
Firstly, upon receiving my
rug, I discovered a rip on the underside of about 3 inches. Of course I did the correct thing in taking pictures attaching them to an email explaining what I had found.<br />
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I didn’t receive a response, even though I resent the email three times for a total of four days.<br />
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Eventually, I received a response and they offered me a Partial refund in order for me to keep The damaged rug.<br />
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I chose not to accept this offer and have since been pulling my hair out for them to arrange collection collect their damage rug and issue me a full refund.<br />
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I received another email from Jessica who resides in Farnham UK and she told me that according to their policy it is the customers duty to pay to send the rug back to Estonia!<br />
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Imagine the audacity of this company to try and fool me as if I don’t know the laws and my rights as a buyer.<br />
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I have repeatedly asked for them to collect their rug and issue me a full refund and since the last email from Jessica asking me to pay for the rug to be returned, I have received no response from them.<br />
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I would never recommend fellow buyers to purchase from this fraudulent company.<br />
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I am fighting for my money and I hope nobody ever has to go through what I am going through with them.<br />
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Thank you.
Bewertungsdatum 2024-11-01 03:49:43