How to Report a Scam Shopify Store
Author: Nichlaus O.
A wonderful merchant platform like Shopify which offers revolutionary technology to its merchant clientele has its fair share of seller frauds to deal with. Shopify infrastructure has millions of virtual online shops called webshops, most of which cannot take the traditional form of a small and medium business enterprise. Yet, they are businesses in their own right and can run profit-making activities.
Shopify has a list of guidelines which they notify their merchants at the time they set up shop on their platform. These violations include:
- Illegal activities: Products and services that are outlawed or support illegal activities are considered a violation of the Shopify platform.
- Deceptive and Malicious Activities: Deliberately misleading products and services that transmit malware or compromise the Shopify infrastructure for regular users are not allowed.
- Harassment & Threatening content: Harassing others, bullying, or reputation attacks are not allowed.
- Violating intellectual property rights: Sellers that infringe on known brands and other's property rights are not allowed.
Still, there are merchants selling knock-off products and gimmicks of the original brand items who manage to fly under the radar. Like every other eCommerce platform, there is room for improvement in fighting fraudsters.
Reporting a Shopify Scam
You should report scam sellers whenever you come across their shop, suffer bad delays, or experience deceptive advertising. Here is a step-by-step guide to reporting a scam on Shopify:
Step 1
Check that the shop has committed a violation against Shopify practices and identify the particular offense.
Step 2
Go to Shopify’s page to Report an Issue with a Merchant and select the reason for submitting the report.
Step 3
Fill in the questionnaire that appears with the details of your complaint; then submit.
The process is pretty straightforward.
As you can see, it is easy to report any Shopify store that violates these guidelines. Then let the management investigate and also act.
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