Delivery Scams All in One: DHL, FedEx, USPS, and DPD

Header

Author: Trend Micro

September 24, 2021

This article is from Trend Micro.

As online shopping continues to become the choice of convenience, we all expect a package now and then delivered to our door — not least the shopaholics among us! But knowing this, scammers have long been impersonating well-known delivery companies in order to scam you, steal your data, and ultimately rob you. 

This article illustrates a few common delivery scams; they may look different, but the tactics behind the scams are similar, and include:

1. Posing as delivery companies, scammers claim that your package has been shipped and request that you click on an attached phishing link to check the delivery status.

2. Or, they say that you’ve missed your package and that you’ll need to reschedule the delivery.

3. When you click on their links, they lead you to fake delivery login pages. If you enter login credentials there, scammers can record them.

4. In some cases, the link takes you to an online survey page. You are told you can get a gift by finishing an online questionnaire. 

After completing it however, you will then be asked to enter banking details such as your credit card number and CVC code, for the “delivery” of your gift. Again, scammers can use this personal information to gain access to your accounts — or even use it for identity theft.

5. To make matters worse, text messages and emails from these fake delivery companies often contain malicious files. Once you click on the links or attachment, your device will be infected with malware.

The following are real examples of reoccurring delivery scams:

DHL

Fake DHL login page.

[DHL]: we have issues with your shipping address, visit [URL] as soon as possible to process the redelivery.

DHL package delivery scam email.

Dear Customer,
We attempted to deliver your item at 3:20 pm on Wednesday 16th December, 2020. (Read enclosed Attachment file details).
The delivery attempt failed because nobody was present at the shipping address, so this notification has been automatically sent.
If the parcel is not scheduled for re-delivery or picked up within 72 hours, it will be returned to the sender.
Read the enclosed attachment file for details.
Regards,

USPS

USPS phishing scam. Source: Reddit

USPS NOTICE: Your order is scheduled for delivery tomorrow. Check estimated time of arrival here: gzIn2zn.ypon9.xyz/Ao5T

FedEx

FedEx delivery phishing. Source: ABC News

Hello Olivia, your FEDEX package with tracking code GB-6412-GH83 is waiting for you to set delivery preferences: e3fmr.info/onAyXsVfomA

DPD

DPD phishing text message. Source: Twitter

DPD: Sorry we missed you. To book your redelivery visit: https://dpd.missed2d6j.com/delivery.

Safety Tips Summary

  • You should ALWAYS go to the official website directly if you think there are issues with your delivery. 
  • NEVER click on links or download files from unknown sources.
  • We would highly recommend installing Trend Micro Check for free. It offers bulletproof on-the-go protection against scams, and detects and blocks dangerous websites automatically:

If you found this article helpful, why not SHARE it to help protect your family and friends.

Report a Scam!

Have you fallen for a hoax, bought a fake product? Report the site and warn others!

Help & Info

Popular Stories

As the influence of the internet rises, so does the prevalence of online scams. There are fraudsters making all kinds of claims to trap victims online - from fake investment opportunities to online stores - and the internet allows them to operate from any part of the world with anonymity. The ability to spot online scams is an important skill to have as the virtual world is increasingly becoming a part of every facet of our lives. The below tips will help you identify the signs which can indicate that a website could be a scam. Common Sense: Too Good To Be True When looking for goods online, a great deal can be very enticing. A Gucci bag or a new iPhone for half the price? Who wouldn’t want to grab such a deal? Scammers know this too and try to take advantage of the fact. If an online deal looks too good to be true, think twice and double-check things. The easiest way to do this is to simply check out the same product at competing websites (that you trust). If the difference in prices is huge, it might be better to double-check the rest of the website. Check Out the Social Media Links Social media is a core part of ecommerce businesses these days and consumers often expect online shops to have a social media presence. Scammers know this and often insert logos of social media sites on their websites. Scratching beneath the surface often reveals this fu

So the worst has come to pass - you realise you parted with your money too fast, and the site you used was a scam - what now? Well first of all, don’t despair!! If you think you have been scammed, the first port of call when having an issue is to simply ask for a refund. This is the first and easiest step to determine whether you are dealing with a genuine company or scammers. Sadly, getting your money back from a scammer is not as simple as just asking.  If you are indeed dealing with scammers, the procedure (and chance) of getting your money back varies depending on the payment method you used. PayPal Debit card/Credit card Bank transfer Wire transfer Google Pay Bitcoin PayPal If you used PayPal, you have a strong chance of getting your money back if you were scammed. On their website, you can file a dispute within 180 calendar days of your purchase. Conditions to file a dispute: The simplest situation is that you ordered from an online store and it has not arrived. In this case this is what PayPal states: "If your order never shows up and the seller can't provide proof of shipment or delivery, you'll get a full refund. It's that simple." The scammer has sent you a completely different item. For example, you ordered a PlayStation 4, but instead received only a Playstation controller.  The condition of the item was misrepresented on the product page. This could be the