Purchased 3rd row floor liner for my Tahoe. The part I received was the 2nd row floor liner, which I already had as it came with the car.
Contacted them to return because I received the wrong part. The RMA guy marked it down part no longer needed and was told I had to pay for return shipping and 20% restocking fee. Was told to send pictures, which I did. The box it came with was mislabeled as it had a cutout of another cardboard box taped on it with the correct part number I ordered which corresponded to the 3rd row floor liner.<br />
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Clearly an error on their part. Mistakes happen. I get it. Ive spoken to Diana and Melissa and another guy who said the issue is they are waiting to hear from the dealer (dont know who this is) who sent me the part.<br />
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Been almost 2 weeks and I have been told it would be resolved by the end of the day each time Ive called and I have received nothing. Not one person has even offered to send me the correct part I ordered. I just want a refund at this point and for them to own their mistake. Ive sent plenty of pictures to show them this is just an error on their part.<br />
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It shouldnt be this difficult. Apparently they dont care."
Review date 2023-06-03 08:02:10
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