Report review misuse
Thank you. We strive to process all reports within 2 working days.
For better understand please see the following sequence:
> copy of e-mail sent to customer service (pay attention to paragraph 4)
1 - The Order No: 2WJ-tt44996pp-br46 , refers to Mochila Fjallraven Re-Kanken - Slate - 254003 - Homens Mochilas.
http://www.businesscare.pt/mochila-fjallraven-rekånken-slate-254003-homens-mochilas-p-4475.html<br />
<br />
I received an adidas bag (back pack) that was not ordered.<br />
<br />
Please see the e-mails sent 16 and 17 August (with pictures enclosed and copies of transaction documentation)<br />
<br />
<br />
2 - In fact, the package was not lost in transit; ( This fact contradicts what you just said in your today’s e-mail )<br />
<br />
<br />
3 - You sent, in fact one item not ordered.<br />
<br />
<br />
4 - Analyzing the sequence of actions you did. Our interpretation is: <br />
<br />
- Your fraudulent business is sending a cheap, low quality item with similar functions of the item ordered;<br />
<br />
- Once the cheap low quality, not ordered item is received by the customer , the customer makes a complain for the wrong item received;<br />
<br />
- Then, your communication strategy follows the procedure as seen on your stream of e-mails, to persuade the customer to accept a refund as a compensation, based on a diference of value, ( set by you ) in relation to the item ordered by the customer.<br />
<br />
- The aforementioned described context , shows evidence of your fraudulent e-commerce strategy which, is subject for judicial complain at the EUROPEAN CYBERCRIME CENTRE - EC3 .<br />
<br />
<br />
5 - Once it is proved the fact that you sent, in propose the item not ordered, I am eligible to request the full refund.<br />
<br />
Therefore, i request to be refunded to my credit card of the payment I did of 78,25 € + any other charges you did related with the aforementioned order.<br />
<br />
<br />
Sincerely<br />
<br />
<br />
João Mota, from Portugal, EU<br />
<br />
<br />
No dia 23/08/2019, às 08:45, Emily Brown < customer service> escreveu:<br />
<br />
As you are our customer,i am standing your side to consider.Return is not benefit for you,we are not responsible for packages lost in transit. you will lost more,hope you can think twice.We have met this situation before.How about keeping the goods in your hand,we will help you to apply for the part of refund as compensation.<br />
<br />
发件人: João Mota<br />
发送时间: 2019年8月21日 4:14<br />
收件人: Emily Brown <br />
抄送: service at bringallpay dot com <br />
主题: Re: 141888 BR1908042213016437 > Order 2WJ-tt44996pp-br46 > Fjallraven Re-Kånken - Slate - 254003<br />
<br />
Dear Emily Brown<br />
<br />
<br />
Your proposal in giving back only the 15% paid, is obliging myself to buy an item I did not order. <br />
<br />
Therefore, according to international laws regulating the internet commerce, your proposal is unacceptable. I keep my right to request to be refunded on my credit card, of the payment I did of 78,25 € + any other charges you did, related with the aforementioned order.<br />
<br />
<br />
Sincerely<br />
<br />
<br />
João Mota, from Portugal, EU
Review date 2019-08-23 11:18:47