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If I could give stars, I would. Purporting to be a company in London, it advertised a lace front wig, sized to fit the customer's measurements, for $100 (reduced from approximately $200). What they sent was a cheap wig you might pay $20 for in a
costume shop -- with no lace front. When I complained they first made me take pictures of the wig and its measurements to prove it was not what I ordered. Then they said I would have to return it to China (and pay $80 shipping) to get a refund. They offered to settle by letting me keep the wig and refunding $20. I found that I could give documentation of my correspondence with them to my bank, who then disputed with their bank and got my money back. Even then, Minewig sent me an email claiming that I owed them for the wig, and offered to settle the matter if I sent them $40. I countered that since they never sent what I ordered, I had no moral or financial obligation to correct their mistake (if it was a mistake, and not fraud). I told them that I would give them ten business days to arrange a way to ship the item back to them and send me a cashier's check or money order to cover the cost, after which I would throw the item away. That finally discouraged them from trying to get money from me. I do not expect to receive a check to pay for return shipping. I wasted hours dealing with them, but by carefully documenting the entire process, [removed by editor]. I suspect that most customers would have given up and just taken the loss, which, I fear, is what the company was counting on.
Review date 2021-07-01 06:34:06
