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ASSURANCE WIRELESS and WHAT's ALL ABOUT......
ASSURANCE WIRELESS, the opposite of what the name signifies! It is supposed to deliver a promise of good service to people in need, a positive declaration intended to give the community CONFIDENCE and
better way of COMMUNICATION with family, friends, neighbors, doctors and the whole world. That was not what I had & have been encountering and experiencing with this company.<br />
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I've been using this company's wireless service for more than a month now. Honestly speaking, I already had undergone multiple issues that I had reported and never get resolved. Data usages are being generated without using internet or play with any app since most of the apps were uninstalled and my device is actually only being used for voice. What is causing this device to consume more than 2000 megabytes in less than 24 hours without using the internet? Website account log history showed multiple outgoing calls to a certain number that I never called when in fact my device never shows those calls in my recent call history. These issues mentioned above had been reported many, many times. Every time I make a call on this, the customer care representative could not find any record/documentation about this matter & would end-up being transferred to the supervisor for further assistance. What was more frustrating was that whenever the call gets transferred to the said boss, the third party doesn't take the call, have me waiting for about 30 minutes or so and then the call gets routed to the 'survey' line. This incident didn't only happen once but twice, thrice & so on.<br />
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The free device/cellphone provided is absolutely faulty, refurbished and can't hold up battery long enough for the day even when the phone is hardly used---- with a camera which is supposed to be an AI camera that doesn't serve the purpose but instead creating blurry images. Messaging is not capable of sending out images/media. Phone replacements have been promised twice by 2 different supervisors but never happened.
Review date 2024-09-13 11:52:16
