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No refund on defective item by these thiefs that call themselfs a company
No refund on defective item by these thiefs that call themselfs a company
This Chinese company does not offer refund on defective items.
Do yourself a favour and avoid the
disgrace of being scammed by them.<br />
<br />
I ordered a CUSTOM SIZE wedding dress and what I got was a defective item with disproportionate sizes on the right side above waist ares. I weight only 48 kg and I am 1,65m tall. The uneven measurements on the right side really stand out. No time for alterations, must buy a new dress.<br />
<br />
I measured the defective area and sent it to support same day. The measurements are completely ignored despite the evidence and instead I am being offered a partial refund for a non-defective item.<br />
<br />
The company does not admit to sending a defective item.<br />
<br />
Below reference sent to support on defective item with pictures attached:<br />
<br />
<br />
<br />
Correct<br />
<br />
Left side measurements in CM:<br />
<br />
Area between straps = 16<br />
Bottom side of lower strap to bottom side of upper strap = 19<br />
Bottom side of lower strap to zip = 14.5<br />
<br />
<br />
Incorrect:<br />
<br />
Right side measurements in CM:<br />
<br />
Area between straps = 17<br />
Bottom side of lower strap to bottom side of upper strap = 20.5<br />
Bottom side of lower strap to zip = 13.5<br />
<br />
<br />
I have already initiated a legal complaint with the FDFA.<br />
I am determined to take futher legale action to the point of banning this company from making sales in EU.
Review date 2024-08-29 14:40:16