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Hello BTC Talk Community,
Issue: Account Banned and Withheld Winnings
Money Withheld: 3996.01 USDT
Account Verification: Level 3
Number of Deposits: 7
This is my first post, but I've been a long-time member of this community, observing and
learning. I haven't felt the need to post until now because of the seriousness of the situation I encountered with DestinyX Casino. I believe I have been unjustly banned from their platform, and I want to warn others who might face similar issues. Here’s a detailed account of what happened:<br />
<br />
I have been a regular user of DestinyX Casino, and I had verified my account to level 3 which is the highest verification on their platform which includes proof of address. I deposited on July 17th and played various games, including dice, blackjack and slots. Over time, I managed to win a significant amount, including 9,000 USDT from a slot game called "Wanted Dead or a Wild" by Hacksaw Gaming.<br />
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On July 17, 2024, I contacted DestinyX support regarding a withdrawal that was taking longer than usual. I also mentioned that my game got stuck while I was playing blackjack with a large amount. Despite my repeated attempts to get a response, I was met with silence for hours. Here’s a snippet of our chat log:<br />
<br />
10:29 PM | [removed by editor] I need help with something else<br />
10:29 PM | DestinyX: No problem! In case we get disconnected, could you please provide your email address?<br />
10:32 PM | DestinyX: Can you tell us a little bit about what you need help with? Provide any screenshots that will help us understand it better.<br />
10:32 PM | [removed by editor] Hello, how long until withdrawal is processed? Been waiting<br />
10:32 PM | DestinyX: Thank you. If you have any further messages, feel free to add below. We'll connect you with our team as soon as possible.<br />
10:32 PM | DestinyX: The team will get back to you on this, our usual reply time is under 30 minutes. You'll get replies here and to apotropaicvo[removed by editor].me.[removed by editor] AM | [removed by editor] https://destinyx[removed by editor]/games/blackjack<br />
02:39 AM | [removed by editor] My game is stuck I was playing a big amount<br />
02:39 AM | [removed by editor] Why is no one answering me<br />
06:34 AM | [removed by editor] Anyone?<br />
12:27 PM | Amelia from DestinyX: Hello, Thank you for reaching out to us. Following a thorough review, we have determined that your account has been suspended due to a violation of our policies concerning the creation of multiple accounts and exploiting games. Such actions undermine the integrity and fairness of our platform, and we take these matters very seriously to ensure a positive experience for all users. Please note that this decision is deemed final.<br />
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I have made several deposits on this platform, and the bonuses that I supposedly abused are the flash codes that DestinyX gives on their Telegram and Discord. These codes are intended for users to play with, and I met the wager requirements to claim those bonuses. Despite providing video evidence and clear explanations, DestinyX has refused to lift the ban. Their final response claimed that my account was flagged for “farming wagers for rank-up bonus rewards,” which I firmly deny. I've been cheated and wronged by DestinyX. I want to warn others in the community about their unfair practices. If you have had similar experiences or any advice on how to proceed, please share. I am considering taking this matter to every possible review site and forum to make others aware.<br />
<br />
Proofs<br />
Screenshots<br />
Please complete Verification to withdraw funds<br />
Blackjack game stuck<br />
This is bbcode[removed by editor]!<br />
Withdrawal of 216$ approved<br />
Withdrawal of 200$ approved<br />
Withdrawal of 12000$ failed<br />
Deposits history<br />
Verification level 3<br />
Account stats<br />
Bets history (Game Dice)<br />
Bets history (Sweet Bonanza)<br />
Bets history (Blackjack)<br />
8300$ win on Wanted Dead or a Wild<br />
Screenshot of conversation with support<br />
Money unstruck from the blackjack hand before they ban completely my account<br />
<br />
Videos<br />
Bets history and support chat<br />
Profile and verification<br />
Blackjack game stuck<br />
Withdrawal processing (Before they cancelled it)<br />
<br />
Thank you for your time, and I hope this helps others avoid similar issues.<br />
Review date 2024-07-19 09:36:57
