I ordered 2 women's sleeveless Henley shirts from a Facebook ad. I never received an order confir.atiin (red flag). Over FOUR MONTHS later, the shirts arrived in a vinyl shipping envelope, with a label showing it was sent from China to Illinois, then to Mr. There was no packing slip or other order paperwork included in the envelope (red flag #2). The shirts were too small, even though I ordered the size that matched their published sizing chart (red flag #3). When I contacted them to request a return authorization, I was given an offer for a 10% refund if I paid $35 to return them (WHAT?!). In the following days, since I rejected that offer, the offer escalated to 40% refund, and that would be issued only after my items were confirmed received in China. The kicker is that their return policy states that returns must be accompanied by the "packing invoice" that was included in the shipping packaging, but no paperwork of any kind was included in the package. The only thing included was a 2" x 2" piece of cardboard that identified their customer service email address, which I used to begin the return inquiry process that has yet to be resolved. DO NOT TRUST BEAUTY NORTH!!!!!
Review date 2024-07-12 20:57:15
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