I ordered parts from this company and received a tracking number later that day. On the third business day when I saw FedEx was still saying they hadn't received the package I tried contacting their customer service only to be repeatedly sent to voicemail.<br />
I then contacted their sales department and someone answered the phone quickly and told me that the package hadn't been shipped yet. I requested order cancellation in writing through email and left voicemails with customer service. A week later the parts show up and the only way this company will communicate with me is through email. No one answers at customer service or returns phone calls. The only thing they will tell me through email is that once they "process the order and issue tracking" cancellation of the order is not possible even though they were still in possession of the package for several days after that occurred.<br />
It took so long that I sourced parts from another vendor, had them delivered and the vehicle back on the road days before these parts showed up.<br />
They say they that after all of this they will gladly return my parts for a 20% restocking fee and if I pay to ship it back.
Review date 2024-07-11 15:36:42
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