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Ordered from TryMylk[removed by editor] on April 22, 2024 for my friends birthday on May 18th. The website FAQ says delivery in 6-9 business days and received. On April 27th received email saying order had been processed and will be shipped
immediately. On April 30th I emailed asking if it had been shipped and if so to provide tracking number. This was their reply: "We apologize for any inconvenience caused. Your order has indeed been shipped, and the package is currently in transit. We are awaiting synchronization with the courier's system to provide you with the tracking number.<br />
Please rest assured that our factories and warehouses are located in Italy, so it may take some time for the package to arrive. We appreciate your patience in this matter."<br />
So I waited and still didn't receive any tracking info... I contacted them on May 5th.. this time they did have a tracking number that was provided and said I could track via Canada Post but the number didn't work... but a Google search of the tracking number showed that the package was coming from China... so much for their claims of Italian factory and warehouses. The only info for the package arrival into Canada said May 23rd-Jun12th.. which is well over a month from when the order was placed and I'm not even sure if this is a "to my door" or just transfer to Canada post date.<br />
If you express concerns on their Facebook page, they will delete your comment and block you from their page. Look on Facebook when it says a post has "10 comments" but when you look at comments there's on like 3 showing, which indicates they have removed others posts too. This is all before even receiving the device and by reviews I see on here, I don't have much hope it's going to work well or even be easily returnable.
Review date 2024-05-05 22:10:11
